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Resources We offer a number of free tools and activities for training professionals, HR executives, managers, directors, and professors. The content is updated frequenlty, so please check back for newly added materials.
 Activities & WorksheetsConflict Case Studies - Download PDF ** (256 KB) Explore five cases with the participants to review and apply the main conflict styles. Personal Conflict Experience - Download PDF ** (224KB) Take a few minutes to rate and score your satisfaction with conflict situations and their outcomes. Meeting Planner - Download PDF ** (64KB) Generate creative group ideas at the next meeting. > Back to top  White Papers8 Secrets of Power Negotiation - Download PDF ** (128 KB) To mark the publication of Mastering Business Negotiation, you can discover eight negotiating successes that don't appear in the book. 11 Negotiation Mistakes You Love To Make - Download PDF ** (160 KB) Why is talking a mistake? Because people do too much of it. Don't be the first to put your offer on the table. Don't give away any unnecessary information and DO follow the following advice. Boost Motivation in Three Minutes - Download PDF ** (160 KB) Quick and easy test to get exceptional performances and a high level of commitment and enthusiasm from employees. Conflict Management Tips for Executives - Download PDF ** (224 KB) The executive's role can and should involve conflict on a routine basis. Every conflict is different in its particulars but all are similar in their more general structure. Dealing with Difficult People - Download PDF ** (224 KB) Find a way to communicate with these people to manage difficult interactions. Avoid labeling and get ideas for solving common problems. Getting Organized! - Download PDF ** (128 KB) A new Office Depot survey of more than 1,500 workplace respondents reveals that the number one concern this year is to “get more organized.” In fact, this was the most popular business resolution for 2005 (51% of respondents chose it). Negotiation Tips for Executives - Download PDF ** (224 KB) Your behavior in the opening seconds and minutes of a negotiation casts a long shadow. If there is just one thing you take away and use in future negotiations, it is this... Positive Leadership - Download PDF ** (288 KB) It's vital for leaders to be a source of positive energy, optimism, and high morale for their teams. Explore your impact as a leader with the following discussion questions. Presentation Skills - Download PDF ** (192 KB) Surveys, from meeting attendeed and CEOs alike, continue to show disatisfaction with the quality of meetings. What can trainers and coaches do to guide organizations toward effective and efficient meetings? Retaining the Anxious and Timid - Download PDF ** (128 KB) Whenever managers are asked to describe their ideal employee, they give descriptions like creative, takes initiative, responsible, motivated, open to change, and a good problem solver. Everyone agrees, that’s who we need to help our organizations succeed. But who do we have? Usually the description is quite different from the ideal. Working the Room - Download PDF ** (192 KB) Managers would rather stay home and match their socks than go to an event where they are expected to socialize. However, having confidence and know-how to meet and socialize with people can make a difference in your professional advancement and personal development. > Back to top  PowerPointsDealing with Difficult People - Download PDF ** (13.8 MB) This presentation was delivered at the National Conference of State Legislatures in Boston. Managing Morale - Download PDF ** (3.4 MB) This presentation was delivered at the Mission College in San Francisco. Motivating & Rewarding Employees - Download PDF ** (8.6 MB) This presentation was delivered at the New York Incentive Show. This presentation is based on the book Making Horses Drink and was delivered at the AMSA conference. Motivational Leadership II- Download PDF ** (3.9 MB) This presentation is based on the book Making Horses Drink and is ideal for managers in non-profit organizations. > Back to top  SnapshotsAre Overworked Employees Happy? - View Article ** The finding of a workload-satisfaction survey. The Retention of Learning - View Article ** This research shows what behaviors are associated with learning success. > Back to top
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