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Simple Steps to E-mail Success
Standing out in the crowd of virtual communication |
Good communication has become one of the most important requirements for good teamwork and supervision, as well as for landing a job or advancing on the corporate ladder. Today, people interact more and more by e-mail than any other ways so it is easy for the receiver to misinterpret the message.
Simple Steps to E-mail Success is a practical guide that shows you the basic of e-mail etiquette, and effective ways to compose or reply to an e-mail. Participants learn to create messages people want to read, manage mail, decide when e-mail is appropriate, use attachments effectively, and control e-mail overload.
Outcomes
- Impress others with your writing style.
- Enhance your image through words.
- Control the message clarity and overload.
Content
More than 50 business e-mails and anecdotes give advice on four successful writing factors:
Business Judgement
- Why liability is an e-mail issue.
- What to consider about privacy.
- How to deal with e-mail overload.
- When to use attachments.
- How to be a proactive communicator.
Reader Focus
- Why stream of consciousness doesn’t work in e-mail.
- How to create subject lines that motivate readers.
- What techniques grab the reader’s attention.
- How to organize for the cc list.
- What to think about to get right to the point.
Visual Impact
- How to compensate for non-verbals.
- How to make it easy for readers to skim messages quickly.
- What you need to know about paragraphs viewed on the screen.
- Why format contributes to tone.
- What makes some lists more effective than others.
Professional Styles
- How to personalize messages and yet be businesslike.
- What to include or not include in signature files.
- How to avoid sounding like an announcer.
- When it’s important to consider cultural differences.
- How to avoid confusion with numbers.
So, just climb the steps and reap the benefits!
How to use it?
Simple Steps to E-mail Success is ideal for everybody. It is perfect for training programs or a self-development tool on:
