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The Conflict Master Course
Taking charge of the conflict effectively to move towards a resolution |
We all face conflicts, they are an avoidable aspect of everyday life. They are inevitable, natural, and can even be healthy. Understanding how they start and preventing them from escalating is the first step in dealing effectively with them and can be used to an advantage.
This detailed workshop covers conflict from A to Z:
The reasons why it occurs, the different stages,
the role of communication,
listening and problem-solving skills, and techniques to end it. Packed with numerous activities, group discussions and cases, participants will be prepared to manage and overcome any difficult disagreement or aggressive behavior, as well as to function effectively in work groups and project teams.
Learning Outcomes
- Discover which 'battles' are worth fighting and which are not.
- Use behavior and communication techniques that keep the conflict under control.
- Understand
what the other person is saying
to come to a common agreement.
How to use it?
The Conflict Master Course is ideal for individuals at different levels. It is a perfect tool for training programs on:
- Conflict Management
- Problem Solving
- Communication and Listening
For Your Training
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Participants's Workbook, $49.95
Includes 1 Puzzle Talk game.
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Facilitator's Guide, $149.95
Provides up to 6 hours of training. Includes CD-ROM with PowerPoint presentation, group activities and cases. |
Discount Levels
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1-49 |
50-99 |
100+ |
| Workbook |
$49.95 |
$44.95 |
$42.45 |
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