Dealing with Conflict Instrument (DCI)

Understanding the different conflict styles

It is very important to understand how our conflict-handling behavior affects our relationships and environment to manage it more successfully.

The DCI assessment offers powerful techniques to learn good negotiation skills, and also addresses style flexibility for minimizing stress, frustration, anxiety, and turnover. You are shown how to select the best strategy to get the desired outcome, and explore the characteristics of each style.

Learning Outcomes

  • Solve conflict problems by negotiating the issues more frequently to a win/win conclusion.
  • Assess conflict situations using competent analysis to become more confident and efficient handling them.
  • Identify when and how to “flex” your conflict style based on the importance of the relationship and the outcome.
  • Explore the principles of the five conflict styles: Accommodate, Avoid, Compete, Collaborate, and Compromise.

The 5 Conflict Styles

• Accommodate: You put aside your needs and give in to the other person’s demands.
• Avoid: You postpone or prevent the conflict and neither party wins.
• Compete: You seek to win your position at the expense of the other party.
• Collaborate: You cooperate with the other party to find a mutual resolution.
• Compromise: You resolve the conflict quickly and efficiently.

How It Works?

Individuals respond to 15 pairs of statement to determine their dominant conflict style and understand the strengths and weaknesses of it.

DCI is clear, simple and user friendly results make it a great stand alone tool or an integral part of any existing program about:

  • Conflict Management
  • Problem Solving
  • Communication

For Your Training

Self-Assessment, $8.95
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Scoring time: 10 min.
Facilitator's Guide, $49.95
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Provides up to 8 hours of training. Includes 1 self-assessment, theoretical background, normative and validity data, description of the five conflict styles, CD-ROM with PowerPoint presentation, suggestion for additional training materials, group activities and cases. 
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