Assessing Behavior in Conflict (ABC) Turning conflict into cooperation

Performance improves when people understand how conflict-handling behavior affects relationships and decisions.

The ABC assessment offers powerful techniques to learn good negotiation skills, and also addresses style flexibility for minimizing stress, frustration, anxiety, and turnover. Participants are shown how to select the best strategy to get the desired outcome, and explore the characteristics of each style.

Learning Outcomes

Solve conflict problems by negotiating the issues more frequently to a win/win conclusion.
Assess conflict situations to become more confident and efficient at handling them.
Identify when and how to “flex” your conflict style based on the importance of the relationship and the outcome.
Explore the principles of the five conflict styles: Accommodate, Avoid, Compete, Collaborate, and Compromise.

Why Resolve Conflicts Immediately?

1) An unresolved conflict can cause a defensive spiral where each side thinks the other is attacking and feels that it is necessary to attack back. The root of the problem should be found immediately to defuse and transform negative feelings.

2) Understanding how we and others react in a specific situation helps us focus on ways to resolve the conflict productively. It is important for the relationship with the other party and its outcome.

The 5 Conflict Styles

• Accommodate: You put aside your needs and give in to the other person’s demands.
• Avoid: You postpone or prevent the conflict and neither party wins.
• Compete: You seek to win your position at the expense of the other party.
• Collaborate: You cooperate with the other party to find a mutual resolution.
• Compromise: You resolve the conflict quickly and efficiently.

How Does It Work?

Individuals respond to 25 items to determine their dominant conflict style and understand the strengths and weaknesses of it.

ABC is clear, simple and user friendly results make it a great stand alone tool or an integral part of any existing program about:

• Conflict Management
• Problem Solving
• Communication

For Your Training

	Self-Assessment, $8.95 Scoring time: 10 min. Language available: French
	Facilitator's Guide, $49.95 Provides up to 6 hours of training. Includes 1 self-assessment, theoretical background, normative and validity data, description of the five conflict styles, CD-ROM with PowerPoint presentation, suggestions for additional training materials, group activities, and cases.
	Participant's Workbook, $21.95 Provides notes and directions for the numerous activities. Includes Idea-Generation Techniques for future reference.
	360-Degree Feedback, $9.95 Pack of 6 forms. Gives you insight into how others perceive you when resolving conflicts. The combined results can indicate which styles need the most improvement.
	Video*, $595.00, 20 min. Clear and well narrated, this video presents the five conflict styles in real situations. Includes a Leader’s Guide. DVD format. Watch preview now!
	Reference Card, $2.00 Laminated, business card format. Summarizes the five styles and their uses.

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