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Assessing Behavior in Conflict (ABC)
Author: Alexander Hiam
Timing: 1:00 hour, scoring time: 10 mn.
Published: 2007
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Making Conflict Resolution As Easy As ABC
Conflict resolution skills are absolutely vital to a successful environment and positive relationships. However conflict is the number one reason why top performers leave their job. Companies and managers do not often listen to complaints and loose their skilled human capital to competitors.
This assessment provides answers to understand one’s style in order to manage any situations with ease, and offers strategies for developing skills on the job and creating a collaborative climate. Assessing Behavior in Conflict presents the five common conflict styles to give participants insight into which one needs to be improved and which one is the best response for a specific situation.
Why resolve conflicts immediately?
1) An unresolved conflict can cause a defensive spiral where each side thinks the other is attacking and feels that it is necessary to attack back. The root of the problem should be found immediately to defuse and transform negative feelings.
2) Understanding how we and others react in a specific situation helps us focus on ways to resolve the conflict productively. It is important for the relationship with the other party and its outcome.
Outcomes
- Negotiating effectively to create a win-win situation.
- Analyzing accurately the conflict and developing greater style flexibility.
- Becoming more competent and confident in conflict problem solving.
Model
The 25-item inventory measures the most comfortable style when dealing with a conflict: Accommodate, Avoid, Compete, Compromise, and Collaborate.
How to use it?
Assessing Behavior in Conflict is ideal for anyone. It is perfect for training programs or a self-development tool on:
- Conflict Management Skills
- Problem Solving
- Communication/Listening Skills
What do you need?
Order one assessment per participant.
Optional
- Order one reference card per participant as a reminder of the model and tips for choosing the best style in a specific situation.
Workshop
Please see our Conflict Master Course for more details. Thank you.
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Discount Levels
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1-49
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50-99
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100+
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| Self |
$7.95
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$7.15
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$6.75
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| Ref. Card |
$2.00
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$1.80
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$1.70
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| Feedback |
$9.95
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$8.95
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$8.45
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| Game |
$25.95
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$23.35
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$22.05
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1
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2-4
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5+
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| Video |
$695.00
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$645.00
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$595.00
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Licensing available
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Every story of conflict
is a story of not listening!
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